Return & Refund Policy
Here’s a Return and Refund policy you can use for your dropshipping website, IndianGeneralStore. Feel free to modify it according to your specific terms and conditions:
Return and Refund Policy
At IndianGeneralStore, we are committed to providing our customers with high-quality products and excellent customer service. However, if you're not completely satisfied with your purchase, we offer the following return and refund policy:
1. Returns
- Eligibility for Return: You may return an item within 30 days from the date of delivery, provided that the item is unused, in its original packaging, and in the same condition you received it.
- Non-Returnable Items: Some products, including but not limited to personalized items, clearance items, and items marked as non-returnable, are not eligible for returns. Please check the product description for any such exclusions.
- Return Process: To initiate a return, please contact our customer service team at [your email address or phone number] with your order details. Our team will guide you through the return process.
- Return Shipping: You will be responsible for paying the return shipping costs unless the item is defective, damaged, or the wrong item was shipped. In such cases, we will cover the return shipping costs.
2. Refunds
- Refund Eligibility: Once we receive the returned item and inspect it, we will notify you via email whether your refund is approved or rejected.
- Refund Process: If your return is approved, a refund will be processed to your original payment method. Please note that the refund may take 5-10 business days to appear on your bank statement or credit card.
- Partial Refunds: In some cases, only a partial refund may be granted (e.g., for items with obvious signs of use or damage).
3. Exchanges
Currently, we do not offer exchanges. If you would like a different product, please return the original item and place a new order.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the product. We will arrange for a replacement or a full refund, depending on the situation.
5. Late or Missing Refunds
If you haven't received a refund yet:
- Check your bank account or credit card again.
- Contact your bank or credit card company, as it may take some time before your refund is officially posted.
- If you've done all of this and still have not received your refund, please contact us at [email address].
6. Cancellations
If you wish to cancel an order, please contact us within 24 hours of placing the order. After this period, the order may already be processed and shipped, and cancellations may not be possible.
7. Contact Us
For any questions or concerns regarding our Return and Refund policy, please reach out to us at:
Email: salmanansarimyname@gmail.com
Phone: 9582511512
Website: indiangeneralstore.com
Thank you for shopping with IndianGeneralStore!
Ensure that you adapt the policy as necessary, especially regarding return timelines, customer service details, and the types of items sold.